faq

I want one of your products, but they sell out fast?


As our products are hand made, we make batches thoughtout the month and when they are listed they can sell quickly. If you have a particuar product in mind that sells out before you get chance to buy it, send us a message via our contact us page and we can put it aside for you and notify you when theyre ready, simple!




I had items in my basket and now they're gone?


Yes, sadly this can happen. If several people have the same prodcuts in their basket with the last few remaining, when they purchase them, they beat you to it. Not to worry though, if you really want it, let us know and will put it aside for you when we make the next batch of products.




The product I want says its not ready yet?


With our hand made cold process soaps, they need time to cure. During the curing process the water evaporates out of the soaps and continue to harden so they're ready to use when they arrive at your door! Check out our subcription section on how to stay in the loop.




What happens when I Subcribe to receive emails?


If you sign up to be notified, we send out emails to notify customers of new products and when they come out. We will also notify customers when our cold processed soaps are cured and ready to be used by You!




How long will it take to arrive?


We pack and process your orders between 1-3 days and send them out with Royal Mail. We will send first class in the UK which means your order will be with you once dispatched from us in 1-2 days. Internatioal Shipping After your order has been processed by us, the expected times are as follows in: Europe 3-5 days Rest of the World 5-7 days